Example
A dental clinic chain in Pune
Three branches had 40 reviews between them, mostly from years ago. Review requests now go out two hours after each appointment, and the practice manager approves replies from her phone each evening.
Reputation Management
More Google reviews, and a reply to every one of them.
Automatic review requests after each sale or visit, drafted replies for every review, and alerts for unhappy customers.
- Category
- Customer Communication
- Typical timeline
- 1 week
Reviews · 3 locations
4.6 avg
Sunita R.
Very clean clinic, doctor explained everything patiently.
Draft reply
Thank you, Sunita ji. We are glad the visit was comfortable.
Imran K.
Waited 40 minutes past my slot.
Sent to owner on WhatsApp
The problem
What goes wrong today
Happy customers rarely leave reviews unless asked, and unhappy ones always do. Most owners know they should ask and reply, but it falls off the list after week one.
What we build
What you get
Review requests on WhatsApp
A friendly message with a direct Google review link, sent after delivery, installation or a visit.
Drafted replies
A suggested reply for every new review in your tone. Approve with one tap, or let positive ones go automatically.
Unhappy customer alerts
Low ratings and complaints reach the owner on WhatsApp immediately, so you can call before it escalates.
Monthly rating report
Average rating, review count and common themes across locations.
How it works
From kickoff to live
1 week
- 01
Connect your listings
We connect your Google Business Profile for each location.
- 02
Set the trigger
We pick the moment to ask, such as job completion in your CRM or a delivered order.
- 03
Write the tone
We agree how replies should sound and what never to say.
- 04
Go live
Requests and replies start running. You get a weekly summary in month one.
Tools and integrations
- Google Business Profile
- WhatsApp Business API
- Zoho CRM
- Google Sheets
Works well with
WhatsApp Chatbots
Instant replies on WhatsApp, with leads captured and orders taken.
Follow-up Automation
Every lead followed up within 5 minutes, and again until they decide.
Dashboards and Reporting
The five numbers that run your business, on one screen, every morning.
Popular with: Retail and E-commerce, Healthcare
Questions
Reputation Management: common questions
Get started
Talk to us about Reputation Management
Tell us a little about your business. We will tell you whether this service fits, and what a 14-day pilot would aim for.
- info@brioways.in
- Office
- New Delhi, India